33bed Privacy Policy — Your information is safe with us

1 Introduction

33bed.org (hereinafter referred to as "33bed", "we", or "the Platform") places the highest importance on the privacy of its members. This Privacy Policy has been written in clear, plain language with Bangladesh members in mind, so you can understand exactly what information we hold, why we hold it, and how we keep it secure.

By using the 33bed website and app, you are agreeing to this Privacy Policy. Please read it in full before you get started — it is genuinely useful to know.

2 What Information We Collect

We collect various types of information when you use the 33bed platform. This data comes from two main sources — what you provide directly, and what is collected automatically through your activity.

What you provide directly:

• Full name, date of birth, and national ID number (for KYC verification)
• Mobile number and email address (for registration and communication)
• BKash, Nagad, or Rocket number (for payment processing)
• Profile photo (if uploaded)
• Messages and complaints sent to Support

Automatically collected information:

• Device type, operating system, and browser version
• IP address and approximate location (up to country/region level)
• Pages visited, time spent, and when you accessed the platform
• Gaming history — bet amounts, wins and losses, transaction logs
• Cookie and local storage data

3 How Your Data Is Used

33bed uses your information only for specific, necessary purposes. No data is used beyond what is required or without a clear reason.

33bed never uses your data for third-party advertising. You can opt out of our promotional messages at any time.

4 How Long Your Data Is Retained

33bed does not store your data indefinitely. Every piece of information has a defined retention period, determined by legal requirements and business needs.

• Account information: For the duration of active membership and a minimum of 5 years after closure (legal obligation)
• Financial transaction records: 7 years (as per financial audit regulations)
• Support Message: 2 years after the issue is resolved
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months
• Gaming logs: Up to 3 years for dispute resolution

Once the retention period ends, your data is either permanently deleted or anonymized in a way that makes identification impossible.

5 Who Your Data Is Shared With

33bed does not share your information with advertisers or unrelated third parties. However, limited data sharing with trusted partners may occur where necessary to operate our services:

• Payment Processors: bKash, Nagad, Rocket — only the information necessary to complete transactions
• Identity Verification Services: With licensed providers to complete KYC verification
• Game software providers: Minimum data required to keep the platform running smoothly
• Legal authorities: Mandatory upon receipt of a government or court order

6 Cookie Policy

Cookies are small text files stored in your browser. 33bed uses cookies to keep your experience smooth and seamless — such as remembering your login state, saving your language preference, and maintaining security.

• Essential cookies: Essential for the platform to function properly — these cannot be disabled
• Functional Cookies: Remembers your preferences and settings
• Analytics Cookies: To understand which sections of the site are used most
• Security Cookies: To detect fraud and suspicious activity

You can disable non-essential cookies through your browser settings. Please note that doing so may limit some features of the platform.

7 Your Rights Over Your Data

33bed believes you should have full control over your personal data. That is why we provide you with the following rights:

• Right to know: You can find out what personal data we hold about you
• Right to Rectification: You can update any incorrect or outdated information
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it
• Right to Restrict Processing: You can request that your data not be used for specific purposes
• Right to Data Portability: You can obtain your data in a readable, portable format
• Right to complain: You can object to how your data is being used at any time

To exercise any of these rights, write to us at [email protected]. We typically respond within 7 business days.

8 Minor's Privacy

33bed strictly prohibits use of the platform by anyone under 18. We do not knowingly collect information from minors.

Age verification is carried out during registration. If a user is later found to be under 18, their account will be suspended immediately and all collected data will be permanently deleted.

If you believe a minor is using our platform, please contact us immediately at [email protected].

9 Our Security Measures

33bed employs industry-standard technical and organizational measures to protect your data. Our security framework is regularly verified through external audits.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption
• Password Hashing: Your password is never stored in plain text
• Two-Factor Authentication: An additional layer of security via OTP verification
• Firewall & DDoS Protection: Advanced network protection against unauthorized access
• Regular Security Audits: Periodic Third-Party Audits
• Restricted staff access: Only authorized personnel can access sensitive information

10 Changes to the Privacy Policy

33bed may update this Privacy Policy from time to time — for example, due to legal changes, new services, or technical improvements. For significant changes, we will notify you via mobile number or email.

The date of each update is noted at the top of this page. Continued use of the platform after any changes indicates your acceptance of the revised policy.

11 Get in Touch

For any privacy-related questions, complaints, or requests, please contact our dedicated privacy team. We aim to respond within 7 business days.